Complaints Policy

If you wish to provide us with feedback, please visit our feedback triage.

The partners and staff are here to help you and hope that you are happy with the services we provide.  We welcome your feedback; we love to know when we get it right and understand that sometimes we don’t and you need to tell us.

If you have a complaint please contact the practice manager in the first instance. You can do this in writing, by telephone, or in person. Please see our Contact Us page for the address information. 

We will do our best to listen, and settle any complaints as quickly as possible.

If, after your complaint has be investigated and you have received a response, you remain unhappy you can complain to NHS England. You can also take your complaint to the NHS Ombudsman. The NHS Ombudsman is completely independant of both the NHS and the Government.  The details of both of the these organisations are given below:

For further information about how we deal with your complaints, see our complaints leaflet: